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Refund policy

RETURN POLICY

At BAZZIKO, we strive to offer high-quality products. At the same time, we are aware that unforeseeable problems may occur during shipping or manufacturing. Below we summarise how you can exercise your right of withdrawal and what to do in the case of a defective or damaged product. The detailed rules are set out in the General Terms and Conditions (ÁSZF).

1. Right of withdrawal (14 days)

As a consumer, you may withdraw from the contract without giving any reason within 14 days of receiving the Product. You can notify us of your intention to withdraw with a clear statement, by email (ugyfelszolgalat@bazzikoshop.com) or by post (1061 Budapest, Andrássy út 45. 2. em. 1. ajtó). For this purpose, you may use the model withdrawal form (in Hungarian), but its use is not mandatory.

You must return the Product to the above address within 14 days of communicating your withdrawal statement. You are responsible for organising the return and bear its cost. We are unable to accept parcels returned cash on delivery.

Within 14 days of receiving your withdrawal statement, we will refund the full amount you paid, including the delivery fee, except for any additional cost resulting from your choice of a delivery method other than the least expensive standard delivery method. We may withhold the refund until we have received the Product back or until you have credibly proven that you have returned it.

The right of withdrawal does not apply to a Product that was made individually according to your instructions or at your express request, or that was clearly personalised for you.

The detailed rules of the right of withdrawal are set out in section 6 of the ÁSZF.

2. Defective product

If the Product is defective, you are entitled by law to warranty rights for defects, product warranty rights and, for the Products specified by law, guarantee rights. In the case of a consumer contract, you may assert a warranty claim within 2 years of receiving the Product.

Please notify us of the defect without delay after discovering it. A complaint communicated within two months of discovering the defect is considered to have been communicated in time.

We bear the cost of repair or replacement, including the cost of returning the defective Product.

To report a defect, please send us by email the order number, a short description of the defect and photos showing it. If only a specific part of the Product is damaged, after consultation it is sufficient to return only the damaged part.

No claim can be made for a defect that arose after the handover of the Product as a result of improper or unprofessional use, an accident or natural wear resulting from normal use.

The detailed rules of warranty and guarantee rights are set out in section 8 of the ÁSZF.

3. Damage during shipping

When receiving the parcel, please check that the packaging is intact, and also inspect the Product before installing it or putting it into use. If you see damage to the packaging, ask the courier to draw up a report.

Please report any breakage, damage or missing items that occurred during shipping by email, with photos, if possible within 48 hours of receiving the parcel. This helps us handle the matter quickly and does not limit your statutory rights.

4. Packaging for returns

To ensure a successful return, the product must be returned properly packed, if possible in its original packaging. All parts must be securely fastened so that they do not break or get damaged during shipping.

If the original packaging is no longer available, a box of similar size and packaging material providing adequate protection must be used. Loose, unsecured parts moving freely in the box are not permitted.

5. Maintenance tips

  • Regularly check that the internal electrical circuit is in proper condition.
  • Do not touch the lamp while it is in operation.
  • Replace bulbs only when the product has cooled down completely.
  • Do not use abrasive cleaning agents or solvents for cleaning.
  • Avoid placing the lamp in a wet or highly humid environment.

BAZZIKO is committed to high-quality customer service and to the satisfaction of our customers. If you have any further questions or comments, please feel free to contact us at ugyfelszolgalat@bazzikoshop.com.